Privacy Policy

Last update: 8 January 2025

1. Introduction

Protecting your personal data is a priority for Rentracking. This privacy policy describes how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

2. Data Controller

The data controller for your information is Rentracking.com.

3. Collected Data

3.1 Registration Data

  • Full Name
  • Email Address
  • Phone Number
  • Billing Information

3.2 Property Management Data

  • Property Information
  • Tenant Data
  • Rental Documents
  • Transaction Data

3.3 Navigation Data

  • IP Address
  • Login Data
  • Technical and Analytical Cookies

4. Purpose of Data Processing

We use your data for the following purposes:

  • Providing and managing the property management service
  • Billing and account management
  • Technical support and assistance
  • Improving our services
  • Compliance with legal and regulatory obligations
  • Communication about our services (with your consent)

5. Legal Basis for Processing

The processing of your personal data is based on:

  • Performance of the contract for using the service
  • Compliance with legal obligations
  • Our legitimate interest in improving the service
  • Your consent for marketing communications

6. Data Retention Period

We retain your data for the numberOfPeriods necessary for the purposes for which it was collected:

  • Account Data: for the numberOfPeriods of your use of the service
  • Property Management Data: as required by legal obligations (minimum of 5 years)
  • Billing Data: 10 years in compliance with accounting obligations
  • Cookies: maximum of 13 months

7. Recipients of the Data

7.1 Internal Access

Only authorized Rentracking staff have access to your data, within the limits of their respective roles.

7.2 Subcontractors

We use subcontractors for certain technical functions:

  • Hosting (servers located in the EU)
  • Secure payment services
  • Analytics and maintenance tools

8. Data Security

We implement appropriate technical and organizational measures to ensure the security of your data:

  • Encryption of sensitive data
  • Strong authentication
  • Regular backups
  • Access control
  • Security audits

9. Your Rights

Under GDPR, you have the following rights:

  • Right to access your data
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw your consent

10. Exercising Your Rights

To exercise your rights or ask any questions about data processing, you can contact us:

  • By email: dpo@rentracking.com

We are committed to responding to your requests within one month.

11. Claim

If you believe the processing of your data does not comply with regulations, you can file a complaint with the CNIL (www.cnil.fr).

12. Policy Modification

We reserve the right to modify this privacy policy. Changes will be notified by email and/or on our website.