Terms and Conditions

Last update: 2 January 2025

1. Service Overview

Rentracking is an online rental management solution allowing property owners and managers to manage their rental assets.

2. Definitions

In these terms and conditions, the following words or expressions will have the following meanings:

  • Service: Refers to the Rentracking platform accessible at app.rentracking.com
  • User: Refers to any individual or legal entity using the Service
  • Account: Refers to the User's personal space on the Service
  • Content: Refers to all information and data published by the User on the Service

3. Access to the Service

3.1 Access Conditions

Access to the Service is available 24/7, except during scheduled maintenance or technical incidents. Using the Service requires an Internet connection and a recent web browser.

3.2 Account Creation

Using the Service requires creating a user account. The User agrees to provide accurate information and keep it updated. Login credentials are personal and confidential.

4. Plans and Pricing

4.1 Free Plan

The free plan allows managing up to 2 properties, 3 tenants, and 3 rentals, with limited storage of 100 MB. This plan includes access to a simplified dashboard.

4.2 Essentials Plan

The Essentials plan is charged at €1 excl. VAT per property per month. It includes unlimited properties, tenants, and rentals, as well as priority support and enhanced dashboards.

5. User Obligations

The User agrees to:

  • Use the Service in accordance with its intended purpose
  • Not attempt to disrupt the proper functioning of the Service
  • Comply with applicable laws
  • Not publish illegal or harmful content

6. Personal Data

Personal data collected is processed in accordance with our privacy policy, in compliance with the General Data Protection Regulation (GDPR).

7. Intellectual Property

The Service, including its content, structure, and functionalities, is protected by intellectual property law. Unauthorized reproduction is prohibited.

8. Liability

Rentracking cannot be held liable for indirect damages resulting from the use of the Service. Rentracking's liability is limited to the amounts paid by the User over the last 12 months.

9. Termination

The User may terminate their subscription at any time from their personal space. Rentracking may terminate access to the Service in case of a breach of these terms, after an ineffective formal notice.

10. Changes to Terms and Conditions

Rentracking reserves the right to modify these terms and conditions at any time. Users will be informed of changes by email and/or during their next login to the Service.

11. Governing Law

These terms and conditions are governed by French law. Any dispute regarding their interpretation or execution falls under the jurisdiction of the courts of the Paris Court of Appeal.

12. Contact

For any questions regarding these terms and conditions, you can contact us:

  • By email: support@rentracking.com